Overview
At IPuniver, we aim to provide high-quality IPTV services to our customers. We understand that sometimes issues may arise, and this Refund and Returns Policy outlines the circumstances under which refunds can be requested.
Eligibility for Refunds
- Service Quality Issues: If you experience persistent service issues (e.g., buffering, poor quality) that we cannot resolve within a reasonable time frame.
- Cancellation within 30 Days: If you cancel your subscription within the first 30 days of service, you may be eligible for a full refund.
Non-Refundable Situations
- Change of Mind: Refunds will not be issued for a change of mind after the initial 30 days.
- Account Violations: If your account is suspended or terminated due to violations of our Terms and Conditions, you will not be eligible for a refund.
How to Request a Refund
- Contact Support: Submit a refund request to our customer support team via the contact form on our website or through email.
- Provide Details: Include your account information, the reason for the refund request, and any relevant documentation (e.g., proof of service issues).
- Processing Time: Refund requests will be processed within 5-7 business days.
Returns Policy
Due to the nature of digital services, we do not accept returns. All sales are final after the initial 30-day period unless otherwise specified.
Changes to This Policy
We may update this Refund and Returns Policy periodically. Any changes will be posted on our website, and your continued use of our services after such changes will constitute your acceptance of the new policy.
Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please reach out to our customer support team through our website or at our customer support email.