At IPuniver, we strive to provide our customers with the best IPTV services and a seamless streaming experience. However, we understand that situations can arise where a refund may be necessary. This policy outlines the terms and conditions under which refunds can be requested.
Eligibility for Refunds
- Service Issues: If you experience persistent issues with our service (e.g., frequent buffering, poor quality) that we are unable to resolve within a reasonable timeframe.
- Account Cancellation: If you cancel your subscription within the first 30 days of service, you may be eligible for a full refund.
Non-Refundable Situations
- Change of Mind: Refunds will not be issued for a change of mind after the initial 30 days.
- Violation of Terms: If your account is suspended or terminated due to violations of our terms of service, you will not be eligible for a refund.
How to Request a Refund
- Contact Support: Please submit a request to our customer support team via the contact form on our website or through email.
- Provide Details: Include your account information, reason for the refund request, and any relevant documentation (e.g., proof of service issues).
- Processing Time: Refund requests will be processed within 5-7 business days.
Conclusion
We appreciate your understanding and support. Our goal is to ensure your satisfaction with our services. If you have any questions regarding our refund policy, please do not hesitate to reach out to our customer service team.